SHIPPING & RETURNS
** Please note peak periods will incur slight delays in order dispatching. COVID-19 may impact delivery times and delay orders according to cities in lockdown within Australia. There are also possible delays on international orders due to COVID-19. If you are unsure, please email us on email@example.com and we will try our best to get up to date details from our couriers.
|STANDARD SHIPPING & HANDLING (Australia Wide)||3-7 Business Days||
FREE STANDARD SHIPPING ON ORDER OVER $200
STANDARD RATE $15 AUD
|EXPRESS SHIPPING (Metro areas excluding Adelaide + Perth)||1-2 Business Days||$18 AUD
FOR EXPRESS SHIPPING
|EXPRESS SHIPPING (Rural Areas)||2-4 Business Days||$18 AUD
FOR EXPRESS SHIPPING
|INTERNATIONAL STANDARD SHIPPING||10-15 Business Days||FLAT $30 AUD|
|INTERNATIONAL EXPRESS SHIPPING||7-10 Business Days||FLAT $50 AUD|
Note: For more specific ETA’s on orders, we recommend using the Aus Post Calculator
All orders will be processed on the business day following your order & payment confirmation. Please ensure you provide the correct shipping address and contact details at the time of order to ensure that you receive your package.
All orders are shipped out from our studio in, Brisbane QLD, Australia.
- All orders placed before 3pm AEDT Monday – Friday (excl. Australian Public Holidays) are dispatched within 24-48 hours.
- We will notify you when your beautiful pieces have been packed & shipped with a tracking number.
- If you are within the Brisbane region & urgently in need of your ILEANA piece; please contact us to arrange a drop off.
- If you require a split shipment due to a re-stock/pre-order it will incur a second delivery fee, you will be notified of this if necessary.
- During sale periods please allow 2-3 additional business days for shipping. If your order is urgent please contact us immediately at firstname.lastname@example.org
If you notice an error or require any changes to order details (incorrect address & sizing/colour) after submitting your order, please email Customer Service immediately to notify us of any changes and to ensure the changes can be applied prior to dispatching of order.
If your order has already been processed, ILEANA accepts no responsibility for incorrect details entered, however our usual returns process is available. ILEANA cannot accept responsibility for lost packages if the incorrect address is provided.
Shipments rejected by the receiver will result in the customer incurring redirection fees. In such instance, it is the customer’s responsibility to contact us to notify us of the situation.
ILEANA also reserves the right to cancel any order after purchase.
TAXES & DUTIES
We are not responsible for possible taxes and charges imposed by the country of destination. The reponsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.
At Ileana, we want you feeling & looking your best. Therefore, you may return for an exchange or store credit on unworn, unwashed, or unaltered purchased Ileana items with original tags attached and an original receipt.
We strive on ensuring high quality standards are met on all Ileana products. However, if you purchase a product that is faulty, we will replace your item or provide a refund as long as the garment has not been misused and the care instructions have been followed. Claims must be made within 14 days of receiving your order. Please email us at email@example.com
Please note that refunds will only be issued if the garment is found to be faulty. Returns other than for faulty items must be made within 7 days for either an exchange or store credit with proof of purchase. No refunds or exchange on sale items are offered unless faulty or required by law.
Please contact us via the contact form or email firstname.lastname@example.org to inform us of your intention to return an item. Once received, we will send out your new item (in the case of an exchange) or issue a store credit.
SALES & PROMOTIONS
No refunds or exchanges are accepted on sale goods. This includes sample sale pieces. Sale items are final and cannot be exchanged or refunded. No credit note will be provided for sale items.
Need More Help?
Email us on email@example.com or call us on (+61) 425 950 213