In order to use the Ileana Online Store, you must read and agree to our Terms & Conditions. They are for your protection and outline our obligations to you.

Prohibited Activities

The content and information on this site as well as the infrastructure used to provide such content and information is proprietary to us. You agree not to modify, copy, distribute, transmit, display, reproduce, publish, licence, create derivative works from, transfer, sell or resell any information, software, products or services obtained from or through this site. You may also not use this site or its contents for any commercial purpose.

HYPERLINKS may at times contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website.  Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Payment options

We accept the below methods of payment: – Visa – MasterCard –American express- PayPal.

Shipping & handling

ILEANA ships to all destinations within Australia and worldwide.

We offer free standard shipping for all orders over $200 AUD for Australian customers only.

Just a friendly reminder, if one of the items you’ve ordered is not yet available (pre-order), we will ship your order once all items are in stock.

Postage charges are:

$15 Express TOLL Priority – Authority to leave 1-2 business days

$15 Express TOLL Priority – Signature on Delivery 1-2 business days

$10 Standard post (Signature on Delivery) – 3-5 business days

$45 Heavy goods shipping – 2-5 business days (within Australia only)

$35 DHL Express international shipping – 7 business days

$45 International heavy goods shipping – 7 business day (international deliveries – select items) (just an example)

We recommend providing an address where someone will be available to receive the parcel between 9am-6pm Mon-Fri.

Order delivery times are provided as guidelines only. Regional and rural areas may add 2-3 additional days to delivery time frames.

Please note: the recipient will be liable for any local duty, tax and/or other import costs on orders placed outside of Australia. Any potential fees are out of our control.

Shipping times

All orders placed before 12pm on weekdays will be processed and shipped on the same business day. Orders placed after 12pm on weekdays will be processed and shipped on the next business day. Orders placed on a weekend day will be processed within 24 hours of the next business day.