At Ileana, we want you feeling & looking your best. Therefore, you may return for an exchange or store credit on unworn, unwashed, or altered purchased Ileana items with original tags attached and an original receipt.

Faulty Item?

We strive on ensuring high quality standards are met on all Ileana products. However, if you purchase a product that is faulty, we will replace your item or provide a refund as long as the garment has not been misused and the care instructions have been followed. Claims must be made within 14 days of the purchase date. Please email us at

Please note that refunds will only be issued if the garment is found to be faulty. Returns other than for faulty items must be made within 7 days for either an exchange or store credit with proof of purchase. No refunds or exchange on sale items are offered unless faulty or required by law.

Please contact us via the contact form or email to inform us of your intention to return an item. Once received, we will send out your new item (in the case of an exchange) or issue a store credit.

Sale / promotions

No refunds or exchanges are accepted on sale goods. This includes sample sale pieces. Sale items are final and cannot be exchanged or refunded. No credit note will be provided for sale items.

Need More Help?

Email us on or call us on (+61) 425 950 213