Questions and Answers
Free standard shipping with tracking is offered on all Australian orders over $250.
International orders are charged a flat shipping rate of $40 with tracking.
We are not responsible for possible taxes and charges imposed by the country of destination. The responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.
Once you have selected your preferred payment option and confirmed checkout out you will be charged immediately. You will also receive an order confirmation email. From here, it’s not long until you get to be effortlessly you in ILEANA.
We are sorry to hear hear that, we are glad to exchange the item for you for another size, style or for store credit.
We are a label based in Australia, therefore the prices on our website is in Australian Dollars.
The easiest way is to view our ‘Size Chart’ which is located at the bottom of our page.
Due to limited stock, we are unable to hold items in our online store. Our advice is to get in quick!
We produce all our garments in limited runs. This usually means once a product is sold out it will not be replaced. However, you are more than welcome to email us to confirm at firstname.lastname@example.org
Luxury fabrics require special care. Generally speaking, we recommend gentle machine washing in cold water. Hang to air dry as the dryer will cause items to shrink in most instances. Precise care instructions are attached to the garment.